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Privacy Policy
This Privacy Policy explains how Mro Casino may collect, use, store and protect personal information when you visit the website, create an account, use casino services or contact support. We aim to handle information responsibly, transparently and in accordance with applicable privacy requirements. By using the website, you acknowledge that information may be handled as described in this policy.
Information we may collect
To provide an online casino service, Mro Casino may collect information directly from you, automatically from your device, or from service providers that help us operate the website. The type and amount of information collected can depend on the services you use, the account activity you undertake and the checks that are required.
Account and personal details
When you register or update an account, we may handle details such as your name, date of birth, residential location, username, password, contact details and account preferences. We may also record information about your enquiries, complaints, requests and communications with customer support.
Identity and verification information
To verify identity, eligibility and account activity, we may request documents or other information. This may include identity documents, proof of address, information about the source or purpose of funds where appropriate, and records of checks carried out to help prevent fraud, unauthorised use, money laundering and other prohibited activity.
Payment and transaction records
We may handle payment-related information and records of deposits, withdrawals, wagers, gaming activity, bonuses where applicable and account balances. Payment information may be processed by third-party payment providers. We may receive confirmation and transaction details without receiving or storing complete payment credentials where the payment provider handles those details directly.
Technical, device and cookie data
When you use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, referring website, pages visited, access times and other usage information. We may also use cookies and similar technologies to remember preferences, maintain sessions, support security, understand website performance and improve the user experience.
How we use information
Personal information is used for purposes connected with operating the website and providing casino services. We seek to collect and use information that is reasonably relevant to those purposes and to handle it in a fair and transparent way.
- Creating, maintaining and administering your account.
- Processing deposits, withdrawals and other account transactions.
- Providing customer support and responding to questions, complaints and requests.
- Confirming identity, age, eligibility and account ownership.
- Carrying out security, anti-fraud, risk and responsible gambling checks.
- Monitoring activity to detect unauthorised access, misuse, collusion or other prohibited conduct.
- Maintaining website functionality, availability, safety and technical performance.
- Understanding how players use the website so that features and services can be improved.
- Sending service messages about your account, transactions, security or important changes.
- Sending marketing communications where permitted and where you have provided any consent required. You can withdraw consent to marketing at any time.
- Meeting legal, regulatory, tax, accounting, dispute-resolution and other compliance responsibilities.
- Establishing, exercising or defending legal rights and managing complaints or disputes.
We may share relevant information with carefully selected service providers that support hosting, payments, identity verification, fraud prevention, customer support, communications, security, analytics and technical operations. These providers should only use information for authorised services or as otherwise permitted. Information may also be disclosed where necessary to comply with a lawful request, protect users or the website, investigate suspected wrongdoing, or meet applicable obligations.
Information may be processed or stored in Australia or another country, depending on the location of our service providers and technical systems. Where information is handled outside Australia, reasonable steps should be taken to support appropriate protection and lawful handling.
Cookies, security and retention
Cookies
Cookies are small files or similar technologies placed on your device when you visit a website. Some are necessary for account login, security, session management and core website functions. Others may help remember settings, measure performance or understand how services are used. You can manage, restrict or delete cookies through your browser settings. If you block certain cookies, some website functions may not work correctly or may require you to repeat preferences.
Security
We use reasonable administrative, technical and organisational measures intended to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These measures can include access controls, secure connections, monitoring, verification procedures and staff or supplier safeguards. No online service can guarantee complete security, so you should use a strong password, keep login information confidential and contact support promptly if you suspect unauthorised account activity.
Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communications records must be kept for a period required by law even after an account has been closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with our record-management processes.
Children and ineligible users
The website is intended for eligible adults who are permitted to use online gambling services. We do not knowingly seek to collect personal information from children or people who are not eligible to use the service. If you believe that a child or ineligible person has provided information, please contact support so the matter can be reviewed.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of your information, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a privacy concern.
Making a privacy request
To exercise your privacy rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@mrocasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where disclosure or deletion could affect account security or another person’s privacy.
We will review and respond to privacy requests within a reasonable period. A request may be limited or refused where permitted or required, including where information must be retained for legal, security, fraud-prevention, transaction or dispute-related reasons. If deletion is not possible, we will explain the general reason where appropriate. Closing an account does not automatically erase every record associated with it.
Marketing preferences
You can usually unsubscribe from promotional emails by using the unsubscribe option in the message. You may also contact support@mrocasino.wtf to withdraw consent to marketing. Even after marketing preferences are changed, you may continue to receive essential service communications relating to your account, transactions, security, responsible gambling or changes to the website.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. We encourage you to review this page periodically. Where a change is significant, we may provide additional notice when appropriate.